Terms and Conditions

CONFIRMATION OF ORDER

Once you have chosen your items and have placed them in the shopping cart, you will then proceed to the checkout. Here you will be required to enter your contact and payment details. Once you submit your order a final confirmation screen will appear and your personal order number will be shown. This number relates directly to you and the order you have just placed. Please use this number for any correspondence you may have with us.

PAYMENT OPTIONS

All prices quoted on this site are in New Zealand dollars (NZD) and include 15% Goods & Services Tax (GST). We accept payment for orders by direct credit into our bank account or by Visa and Mastercard via the Paypal secure payment gateway (www.paypal.com).

DELIVERY

Sorry, but we only deliver goods to a New Zealand street address (no PO Box numbers) and no international orders (unless prior contact has been made).

Upon confirmation that full payment has been made and provided your item(s) are in stock, you can expect delivery of your order within 3-5 working days. Any item that is out of stock will be ordered from our supplier and delivery is usually within 3-4 weeks. However, we will keep you fully informed as to the progress of your order via email at all times.

RETURNS, REFUND & EXCHANGE POLICY

We want to make your purchasing experience as easy and hassle free as possible. Returned items are the responsibility of the sender until they have safely arrived with us - we recommend sending by track and trace courier. Our return address is Unit 12, 13 Highbrook Drive, East Tamaki, AUCKLAND.

PRICING & PRODUCT DESCRIPTION

The information provided on the Website by SEBO.co.nz, is intended as information only and does not constitute advice. Therefore, it must not be relied on to assist in making or refraining from making a decision, or to assist in deciding on a course of action. The material on the Website is provided "as is", without any conditions, warranties or other terms of any kind

DISCLAIMER

All the information contained in this website is general information only, and is to the best of our knowledge, accurate at the time of inclusion on the website. However, we will not be responsible for decisions made by you purely as a result of the contents of this site. We always try to keep the information up to date, however we make no warranty as to the accuracy, reliability, suitability or currency of the information on this website. Information on this website is subject to change at any time.

PRIVACY POLICY

We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy. 
 
What personal information do we store?
You may provide us information about yourself, such as your name, address, email address and telephone numbers when you make an online purchase from us. If you do not give this information, we may not be able to provide goods or services to you.
 
When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.
 
How do we use the personal information?
We may use the information to process your transactions, to administer your account, to conduct credit verification for billing or to help us enhance our website to be more user friendly to our customers.
 
In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an "unsubscribe" facility. Further, if you do not wish to receive them, you can update your records on our website, call us on 64 9 274 5057 or email us at info@sebo.co.nz

Will we disclose the information to others?
We do not sell, trade or rent your personal information to others.
 
However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for any other purposes.
 
We also disclose your information to our business partners, such as financial services or insurance companies to process e-commerce sales .This information may include encrypted credit card information which will be used to process web transactions with them.
 
In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.
 
Cookies
Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.
 
Security
We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
 
What about links to other websites?
Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.
 
Policy changes
We may review this policy from time to time and will notify you of any changes by posting an updated version on our website.